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St Clement's

High School

Safeguarding Children/Safer Schools

Safeguarding  Contact Information During School Closure

During the school closure, due to COVID-19, if you have a safeguarding concern about a child at St Clements High  School please email: 


If schools are shut and parents cant keep their child safe at home they should ring:
0344 800 8020

For information regarding our safer schools partnership with the Norfolk Constabulary and ways to help protect and safeguard your child. Please click on the links opposite.

You will also find on this page information on Safeguarding your children whilst using the Internet and other Social Media outlets.

Safeguarding Children and Vulnerable Adults during COVID-19

These are difficult times and families are under huge amounts of pressure - we are here to help If you hear something or see something that makes you feel worried about a child living nearby, please say something.

Additional information and help for students can be found below:

Norfolk and Suffolk NHS
First Response Tel: 0800 196 3494

A 24/7 service for people of Norfolk and Suffolk requiring mental health care, advice and support

West Norfolk Carers
West Norfolk Carers are still here for telephone support. There are running Zoom online meetings for young carers and young adult carers and support on their Facebook groups. 

They are still taking referrals for all unpaid carers and families and will support them by telephone, and can also signpost to volunteers who can help with shopping, prescriptions etc.

Telephone 01553 768155

Kooth - New Online Counselling Service for Norfolk's Young People

Kooth is a safe, confidential and anonymous mental health and emotional well-being platform for children and young people, accessible through any connected device. Available free at the point of use, Kooth helps to reduce wait times for young people seeking help while removing the stigma associated with accessing help.

The free website offers 11 - 25 year olds access to online counselling services 365 days a year To access:

Healthy Child Pathway Team (formerly School Nursing) 

The Healthy Child Pathway Team is 'open for business' as usual and are there to help with advice and information for families and schools.  Just call our 'Just One Number' on 0300 300 0123 and help and advice will be at the end of the line for parents and children. For information leaflet  please click here to view 







We would like to draw your attention to the new Youth Hub pages on the NCC website. .

This is part of the NCC site which has just been launched to provide information and advice for children and young people in Norfolk.   

Safer Schools partnership 

We have joined forces with the Safer Schools Partnership run by the Norfolk Constabulary to ensure that our pupils are kept  safe, reduce the risk of being drawn into crime, antisocial or extremist behaviour.  To improve the safety of the school and surrounding area, building positive relationships between pupils and police.  It also promotes shared values and improves relations generally within the school and the wider community. Please click on the link to view more about the work of the  Safer Schools Partnership:  

Norfolk Constabulary - Safer Schools Partnership (SSPs)


The Child Exploitation and Online Protection Centre (CEOP) is the UK’s national centre dedicated to protecting children from harm both online and offline. CEOP’s Thinkuknow education initiative aims to empower children and young people to enjoy online technologies safely.

CEOP have released the 'Parents' and Carers' Guide to the Internet' ‐ a short, entertaining TV‐style programme looking at what it’s like to bring up children in the online world. The programme will help you to:

  • Stay up to date with the technology your children are using;
  • Understand steps you can take to keep your children safe online; and
  • Know what action to take and where to seek further support if things go wrong.

Click on the link below to view the website:


Operation Encompass 

Encompass has been set up to help school provide support to children who have been present at incidents of domestic violence. 

St Clements High School will be taking part in a this jointly run operation with Norfolk County Council and Norfolk Police.

The school will receive a confidential phone call from the Multi-Agency Safeguarding Hub before 9am on the morning after any domestic incident where a child at our school had been involved, present or witnessed.

The information is given to a the school's Key Adults who are:

  • Mr Woods
  • Mrs Street
  • Mrs Addison-Paul 

they will then enable support to be given dependent on the needs and wishes of the child.

We are keen to offer the best support possible to our pupils and we believe this is going to be extremely beneficial to all those involved.

For further information please download the the letter sent to parents here.

For more information on Operation Encompass please click on the link below:

Operation Encompass

Other useful links  

Web Address


A link to the CEOP site, which provides parents with advice on Internet safety.

A direct link to the 'Parents' and Carers' Guide to the Internet, including keeping your child safe online

Welcome to Parents BBFC - the website which allows parents to make an informed decision about what films their children watch and the games they play.

Pocket Guide to Social Media Safeguarding  An A-Z Pocket Guide of Social Media Apps produced by the Norfolk Constabulary for parents.
Sexting Leaflet A guide produced by the Norfolk Constabulary on the consequences of sexting.
Child Safety On Line  Social Media Guide for Parents